Consumer Arbitration before the American Arbitration Association

Preliminary Report

Consumer Arbitration Task Force - Searle Civil Justice Institute

Contents
Home
Executive Summary
Summary of Key Findings
Press Release
Full Report
Introduction
I. Background
II. AAA Consumer Arbitration Procedures
III. Research Methodology
IV. Empirical Results
Annex A. Business Responses to AAA Protocol Compliance
Conclusions
Appendix 1. Empirical Studies of Consumer Arbitration
Appendix 2. Empirical Studies of Employment Arbitration and Securities Arbitration
Appendix 3. Summary of Due Process Protocols
Appendix 4. Data Coding Instructions for the Case File Sample

Appendix 2. Empirical Studies of Employment Arbitration and Securities Arbitration

This appendix lists empirical studies of employment and securities arbitration, organized by type of arbitration and author name.

A. Employment Arbitration

  • Lisa B. Bingham & Shimon Sarraf, Employment Arbitration Before and After the Due Process Protocol for Mediation and Arbitration of Statutory Disputes Arising Out of Employment: Preliminary Evidence that Self-Regulation Makes a Difference, in Alternate Dispute Resolution in the Employment Arena: Proceedings of the New York University 53rd Annual Conference on Labor 303 (Samuel Estreicher & David Sherwyn eds. 2004)
  • Lisa B. Bingham, Self-Determination in Dispute System Design and Employment Arbitration, 56 U. Miami L. Rev. 873 (2002)
  • Lisa B. Bingham, Unequal Bargaining Power: An Alternative Account for the Repeat Player Effect in Employment Arbitration, IRRA 50th Ann. Proc. 33 (1998)
  • Lisa B. Bingham, On Repeat Players, Adhesive Contracts, and the Use of Statistics in Judicial Review of Arbitration Awards, 29 McGeorge L. Rev. 223 (1998)
  • Lisa B. Bingham, An Overview of Employment Arbitration in the United States: Law, Public Policy and Data, N.Z. J. Indus. Rel., June 1998, at 5
  • Lisa B. Bingham, Employment Arbitration: The Repeat Player Effect, 1 Empl. Rts. & Employ. Pol'y J. 189 (1997)
  • Lisa B. Bingham, Emerging Due Process Concerns in Employment Arbitration: A Look at Actual Cases, 47 Lab. L.J. 108 (1996)
  • Lisa B. Bingham, Is There a Bias in Arbitration of Non-Union Employment Disputes?, 6 Int'l J. Conflict Mgmt. 369 (1995)
  • Alexander J.S. Colvin, Empirical Research on Employment Arbitration: Clarity Amidst the Sound and Fury?, 11 Empl. Rts. & Employ. Pol'y J. 405 (2007)
  • Michael Delikat & Morris M. Kleiner, An Empirical Study of Dispute Resolution Mechanisms: Where Do Plaintiffs Better Vindicate Their Rights?, Disp. Resol. J., Nov. 2003/Jan. 2004, at 56
  • Theodore Eisenberg & Elizabeth Hill, Arbitration and Litigation of Employment Claims: An Empirical Comparison, Disp. Resol. J., Nov.2003/Jan. 2004, at 44
  • Samuel Estreicher, Saturns for Rickshaws: The Stakes in the Debate over Predispute Employment Arbitration Agreements, 16 Ohio St. J. on Disp. Resol. 559 (2001)
  • Elizabeth Hill, Due Process at Low Cost: An Empirical Study of Employment Arbitration Under the Auspices of the American Arbitration Association, 18 Ohio St. J. on Disp. Resol. 777 (2003)
  • Elizabeth Hill, AAA Employment Arbitration: A Fair Forum at Low Cost, Disp. Resol. J., May/July 2003, at 9
  • William M. Howard, Mandatory Arbitration of Employment Disputes: What Really Does Happen? What Really Should Happen?, 50 Disp. Resol. J. 40 (1995)
  • William M. Howard, Mandatory Arbitration of Employment Arbitration Disputes: Can Justice Be Served? (May 1995) (unpublished PhD. dissertation, Arizona State University)
  • Lewis L. Maltby, Employment Arbitration and Workplace Justice, 38 U.S.F. L. Rev. 105 (2003)
  • Lewis L. Maltby, The Myth of Second-Class Justice: Resolving Employment Disputes in Arbitration, in How ADR Works 915 (Norman Brand ed. 2002)
  • Lewis L. Maltby, Arbitrating Employment Disputes: The Promise and the Peril, in Arbitration of Employment Disputes 530 (Daniel P. O'Meara ed., 2002)
  • Lewis L. Maltby, Private Justice: Employment Arbitration and Civil Rights, 30 Colum. Hum. Rts. L. Rev. 29 (1998)
  • National Workrights Institute, Employment Arbitration: What Does the Data Show?, available at http://www.workrights.org/current/cd_arbitration.html
  • Hoyt N. Wheeler, Workplace Justice Without Unions 47-68 (2004)

B. Securities Arbitration

  • Stephen B. Choi, Jill E. Fisch, and A.C. Pritchard, Attorneys as Arbitrators (Nov. 2008), available at http://www.law.northwestern.edu/searlecenter/papers/Choi_attorneys_final.pdf
  • General Accounting Office, How Investors Fare, Rep. No. GAO/GGD-92-74 (May 1992)
  • General Accounting Office, Securities Arbitration: Actions Needed to Address Problem of Unpaid Awards, Rep. No. GAO/GGD/00-115 (June 2000)
  • Jiro E. Kondo, Self-Regulation and Enforcement in Financial Markets: Evidence from Investor-Broker Disputes at the NASD (Dec. 25, 2007)
  • Edward S. O'Neal & Daniel R. Solin, Mandatory Arbitration of Securities Disputes: A Statistical Analysis of How Claimants Fare (2007), available at http://www.slcg.com/pdf/news/Mandatory%20Arbitration%20Study.pdf
  • Michael A. Perino, Report to the Securities and Exchange Commission Regarding Arbitrator Conflict Disclosure Requirements in NASD and NYSE Securities Arbitrations 32-33 (Nov. 4, 2002)

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